Service Assurance Applications

Service assurance applications allow telecoms to provide more relaible, timely, and cost effective service to their customers. The FCC, PSC, and PUCs mandate service levels which are to be maintained as directed or fines can be levied against the telecom for failure to comply. Sophisticated algorithms are used to analyze data collected from the network switch looking out to the customer and back to the network and Central Office. Looking out to the customer, these alogrithms are able to indentify telecom issues affecting their ability to receive and use the service provided reliably and for issues with the customer's equipment in receiving the service properly. Looking back to the network and  Central Office, the algorithms identify issues with the network facilities, with switching, wiring, etc. Timely dispatch of technicians both internally and externally to resolve identified issues are an integral part of a telecom's service assurance strategy. These technicians are equipped with state of the art test equipment, hand held computers with expert software sytems to help them to do a thorough and outstanding job of getting the customer back in service and to keep them in service.