Telecoms use a combination of hand held devices including specially designed and developed rugged PCs with integrated test equipment, custom application software, and wireless communications to complete many of the jobs requiring mobility. These are used by techniaians that walk or ride in trucks to repair and install plain old telephone system (POTS) and special services (leased lines, high bandwidth) phone lines. They also repair and install special high speeed high bandwidth lines for business' in all market segments such as large enterprise, mid-sized, and small offce home office (SOHO). The test equipment is used to verify problems with the network or customer equipment, and to validate a fix once one is effected. The application receives real time job dispatch information, retrieves crucial customer account data, circuit design and history data, warnings of any potential dangerous issues with that cutomer (like a bad dog in the yard), and applicable maintenance plans if they exist to either bill the customer or not for services. It also allows the technicain to sell additional services to the customer and turn them on instantly as well as to status the job and complete their time sheets.
Employess that perform constuction and engineering functions use hand held devices to project manage the jobs, complete build design, inventory parts and note and resolve decrepencies in material and supplies. They status their jobs on a daily basis to show progress to their superiors and use this track their work to completion.
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